NCR S10 Manual De Usuario
System Support Log
Support Services
NCR S10 Desktop Server User Guide
D-7
Software support contract agreements are available to
support your local operating system environment. Ask
about these service products at the support center.
support your local operating system environment. Ask
about these service products at the support center.
To place a software support call, follow these steps:
1.
Call the software support number you recorded
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
2.
Provide the following information to the support
associate:
associate:
•
System/network handle
•
Brief description of symptoms, including any
error messages or numbers displayed
error messages or numbers displayed
•
Your company name and address
•
Name and telephone number of the person NCR
should contact about the problem
should contact about the problem
3.
A system analyst will return your call. Be prepared
to provide the following information:
to provide the following information:
•
Operating system version
•
Application module
•
Application/program version
•
The exact wording of the error message,
including the number, if applicable
including the number, if applicable
Placing a Software
Support Call
Support Call