Q-Logic 16HA Manual De Usuario

QLogic actively supports the current software/firmware release and the prior 
release for 6 months following the general availability date for the current release. 
You are encouraged to keep your software/firmware levels current.

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QLogic will attempt to isolate and verify the reported problem.

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If applicable, QLogic will give you a software/firmware fix or work around 
along with descriptive documentation.

Quality support requires a partnership between you and QLogic. As such, you are 
expected to:

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Provide QLogic with initial problem investigation information and severity 
evaluation.

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Assure proper supervision, control and management of QLogic products.

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Implement proper backup procedures.

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Train your staff about QLogic product use and operation.

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Provide adequate resources to implement the corrections suggested by 
QLogic.

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Attempt to reproduce reported problems and/or provide information 
requested by QLogic.

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Designate a properly trained person to serve as the primary QLogic contact.