Cisco Systems Cisco 1700 Manual De Usuario

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself

, 

saving both cost and time. The 

site provides around-the-clock access to online tools, knowledge bases, and software. To access the 
Cisco TAC Web Site, go to the following URL:

All customers, partners, and resellers who have a valid Cisco services contract have complete access to 
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site

 

requires a 

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or 
password, go to the following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com 
registered user, you can open a case online by using the TAC Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC 
Web Site.

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority 
level 2; these classifications are assigned when severe network degradation significantly impacts 
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC 
engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following 
URL:

Before calling, please check with your network operations

 

center to determine the level of Cisco support 

services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network 
Supported Accounts (NSA). In addition, please have available your service agreement number and your 
product serial number.

Information about Cisco products, technologies, and network solutions is available from various online 
and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as 
ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new 
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking 
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: