Avaya 4630SW Manual De Usuario

Introduction

Troubleshooting

Issue  2.0   December 2003

10

Phone does not activate after 
connecting it the first time

Unless your System Administrator has 
already initialized your telephone, you 
may experience a delay of several 
minutes before it becomes operational. 
Upon plug-in, your telephone 
immediately begins downloading its 
operational software, its IP address, 
and any special features programmed 
by your System Administrator from the 
server to which it is connected. Report 
any delay of more than five minutes to 
your System Administrator.

Phone does not activate after a 
power interruption

Allow a few minutes for re-initialization 
after unplugging, powering down the 
phone, server problems, or other power 
interruption causes.

Characters do not appear on the 
Display screen 

See 

 above. 

Check all lines into the phone to be 
sure it is properly connected. 

Check the power source to be sure 
your telephone is receiving power.

Perform the following Test procedure: 
with the telephone idle (on-hook), press 
the Mute button while dialing this 
sequence: 8 3 7 8 #. The display should 
indicate the self-test has started then 
report if the test was successful or 
failed. If nothing appears on the display, 
and the phone is receiving power, your 
phone may need to be replaced.

If the above suggested solutions do not 
resolve the problem, reset or power 
cycle the phone.

Display shows an error/informational 
message

Most messages involve server/phone 
interaction. If you cannot resolve the 
problem based on the message 
received, contact your System 
Administrator for resolution.