Toshiba CIX-AG-NP-VA Manual De Usuario

May not be connecting to NetServer.

Verify NetServer is operational and Net 
Phone is pointing to the server’s name or 
IP address.

May not have enough feature points to 
run Net Phone. 

Check the available feature points on Net 
Server.  Make sure there are sufficient 
licenses available for the number of 
active copies of Net Phone.

If you received a feature point upgrade, 
the Copy Key Upgrader may not have 
accepted the enabler code.

Copy Key Upgrader didn’t add all of the 
feature points.  Check that you are using 
the latest version of Net Server.  You can 
also download a Copy Key patch file for 
Net Server 3.1.128 or lower.  Apply the 
patch or install a current Net Server.  
Then re-apply the enabler code.

NetServer could be down.

Verify that NetServer is operational.

You may have the wrong IP address 
selected for the Net Server.

Verify the server name/IP address in Net 
Phone.

Some early versions of Net Phone did 
not install properly.

Reinstall a current version of Net Phone. 
One can be downloaded from 

http://

support.Toshiba.com.

The color settings may be incorrect.

Try a different color depth (256 colors, 
true color).

The screen resolution may be 
interfering with Net Phone.

Try a different screen resolution 
(640x480, 800x600, 1024x768).

The video driver may not work with Net 
Phone.

Get the model number of the video board. 
Check for more current drivers.