Cisco Systems 7975G Manual De Usuario

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Basic Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
9
Viewing Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling 
efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
  •
Calls with the highest precedence and longest duration display at the top of the list.
  •
Calls of a similar type are grouped together. For example, calls that you have interacted with are 
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
Switch an in-progress call from a 
mobile phone to a desk phone 
sharing the same line (Session 
Handoff)
1.
While on your mobile phone, press the access code for the 
Session Handoff feature (for example, *74). See your system 
administrator for a list of access codes.
2.
Hang up the call on your mobile phone to disconnect the 
mobile phone, but not the call.
3.
Press the Answer softkey on your desk phone within 10 
seconds and start talking on the desk phone. The number of 
seconds to answer the call on your desk phone is set by your 
system administrator.
The other Cisco Unified devices that share the same line display 
a Remote in Use message. The number of seconds to resume the 
call depends on the configuration set by the system 
administrator.
If you want to...
Then...
View calls on 
another line
1.
Press 
.
2.
Immediately press the line button 
.
Switch to call 
overview mode
Press 
 for the highlighted line. 
The phone switches to call overview mode, displaying only one call per line. The 
displayed call is either the active call or the held call with the longest duration.
To return to standard viewing mode, press 
, then immediately press the 
line button.
If you want to...
Then...
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