Avaya 6 Manual De Usuario

 The Alphanumeric action allows callers to input text and numeric values directly from the telephone keypad. When

completed the entry is stored in the call variable $KEY which can be used by following actions. For an example of the
action being used in a call flow, see 

Example Call Flow for Mobile Twinning

.

The action assumes that the telephone uses the ITU standard alphabet markings as shown below. 

·

Users enter data by pressing the key marked with the character required. For keys with multiple marking several
key presses are required. For example, to enter C the user must press the 2 key three times. After each key press,
the associated letter or number is spoken.

·

To move on to entering the next character, the user should press whichever other key is marked with the required
character or first press # if the required character is on the key just used.

·

Controls available are:

·

# - Accept last character and begin entry of next character if the required character is on the key just used.

·

*1 - Hear the characters entered so far.

·

*2 - Delete all characters entered so far.

·

*3 - Delete the last character entered.

·

*# - Accept the set of characters entered and go to next call flow action.

 

1. Click the 

 Telephony Actions icon and select 

 Alphanumeric.

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions.

3. Select the Specific tab.

·

Check the option Play Help if you want instruction to be given to the caller explaining how to enter
information.

·

If you want to use a timeout result from the action, check the option Wait for a key press for up to and set
the number of seconds for the timeout period.

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