Cisco Systems DOC-7813565= Manual De Usuario
4-3
Cisco IP Phone Productivity Services User Guide
78-13565-01
Chapter 4 Common Questions about Cisco IP Phone Productivity Services
Why Can’t I Access Cisco IP Phone Productivity Services?
Authentication Error
Q.) I received a message:
Authentication error.
A.) The Virtual Directories may have the wrong permissions.
Contact your administration to check the permissions.
Host Not Found Error
Q.) I received a message:
Host is not found.
A.) The host name is used in the services URL. The DNS is not set up to resolve
the host name address to an IP address.
the host name address to an IP address.
Contact your administrator to have the DNS set up.
Phone Hangs On “Requesting...”
Q.) My phone displays:
Requesting...
for a long time.
A.)The server for the Cisco IP Phone Productivity Services is busy servicing other
requests. Press the Cancel soft key and retry.
requests. Press the Cancel soft key and retry.