Siemens 5000 RSM Manual De Usuario
Step by Step
Using Other Team Functions
90
Uniform Call Distribution (UCD)
If this function has been configured (contact your serv-
ice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
ice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
qhde
or
rhde
Enter the code for "Log on" or "Log off".
o
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
rhdf
or
qhdf
Enter the code for "Not available" or "Available".
Program/Service
UCD?
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?