Mitel 5224 Manual De Usuario

MITEL MIVOICE BUSINESS 

Taking a Break from Calls (Make Busy Feature) 

Activate the Make Busy feature to stop receiving Automatic Call Distribution (ACD) calls at your 
set for relatively brief periods of time, thereby avoiding the need to log out and subsequently log 
in again. Make Busy ensures that your ACD set does not receive calls while you are unavailable 
to handle the calls. 

Your Mitel IP Phone operates as a normal telephone except for ACD use during the Make Busy 
state. You can activate this feature during a call in progress. The Make Busy state commences 
upon completion of that call. This allows you to activate this feature before your set can ring again 
for another call. 

  Your System Administrator can configure the system to automatically place your set in Make 

Busy when you log in. In this case, you must remove Make Busy before you can start taking 
ACD calls. 

  You will need to program a SuperKey feature key on your set. 

Activating Make Busy 

1. Press 

SuperKey.  

2. Press 

the No softkey to scroll until MAKE BUSY? appears on the display. 

3. Select 

Turn On. Your set displays MAKE BUSY until it is deactivated. 

Removing Make Busy 

1. Press 

the 

SuperKey. 

2. Press 

the No softkey to scroll until MAKE BUSY? appears on the display. 

3. Press 

the 

Turn Off Softkey. Make Busy is now removed from your set, and the display 

returns to idle. 

Group Presence 

Group Presence allows members of an ACD Group to make themselves “absent” or “present” in a 
group. Only members who are present in a group are offered calls to that group.  

Users belonging to multiple groups can control their presence in each group separately through 
the use of feature keys (one for each group), or by dialing a feature access code (FAC) followed 
by the group number. 

Supervisors can also dial a FAC from their phone to change the presence status of an agent.