Panasonic DBS 576 Manual De Usuario

Built-In ACD Supervisor Guide

Section 521

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

13

Version 3.0 and higher

The Silent Monitor feature allows an ACD supervisor to monitor a call 
between an ACD agent and a caller without the knowledge of either party. 
(See CAUTION, above.)  If necessary, the ACD supervisor can initiate a 
three-way call by barging into the call.

To initiate Silent Monitor:

•  The Silent Monitor key is disabled when the extension assigned to 

that key is idle, dialing or ringing.

•  If the Supervisor retrieves a call while monitoring a extension, he or 

she can suspend the monitoring by pressing the ON/OFF key.

•  Press the CONF key during the monitoring to initiate a three-way 

call.

Press ON/OFF + 768 + Extension number you want to monitor 
OR...

The Silent Monitor feature is 
active, and the extension is being 
monitored.  (The Silent Monitor 
key flashes green when Silent Mon-
itor is active.)

Press the FF key assigned as a Silent Monitor Key + Extension 
number you want to monitor*
OR...

Press only the Silent Monitor Key if the FF key has been prepro-
grammed to monitor a specific extension number.  You do not 
need to enter the extension number.

CAUTION: When using the ACD “Silent Monitor” feature in some states it is
illegal (or civilly actionable) to monitor telephone communications without
giving prior warning to all participants.  These laws do not make the Silent
Monitor feature on the telephone system illegal.  Before activating this feature,
please check applicable state and federal laws.