Panasonic DBS 576 Manual De Usuario

Built-In ACD Supervisor Guide

Section 521

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

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2: NEXT AVAILABLE FIRST setting. This mode selects the 

agent which is placed in idle status for the longest duration 
following the last talking status.

Note: For both 1&2, only ACD calls will be counted as busy time or busy 
status.

Program Address 4101-4104: ACD Call Handling Program
Commands are used to set any call distribution operation to ACD Call 
Handling Program numbers (4101 to 4104).

Program Address 4201-4204: Transferring Voice Mail access number
Sets the voice mail extension line number and access code corresponding to 
the transfer destination voice mail number (1 to 4).

The ACD system can be monitored by the supervisor. Note that data is 
updated every 10 seconds while the monitoring screen is displayed.

Details are given in each feature section. The following shows the operation 
of the supervisor monitoring from the [SUPERVISOR MENU] screen:

1.  From the [SUPERVISOR MENU] screen: 

Group 1 monitoring: Press the soft key 1 or 6 to select [SYSTEM 
INFO (G1)].
 

2.  Group 1 monitoring: Press the soft key 1 or 6 to select Agent 

Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent 
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent 
Group 3.

3.  After selecting one of the above groups, the following menu 

selection screen appears. Use soft keys to select a desired item. 
This figure shows the case where [AGENT GROUP 1] is 
selected.

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