Panasonic DBS 576 Manual De Usuario
Section 521
Built-In ACD Supervisor Guide
30
DBS 576 (USA) issued October 2000
576-3.6-521 (ACD 4.0)
Agent Status
Operation
1. From [SYSTEM INFO] screen, select the soft key 3 or 8 to select
[AGENT STATUS].
2. The following screen appears.
3. Press
the
NEXT key for additional information.
4. Press
the
NEXT key to scroll down, PREV key to scroll up.
5. Press
the
AUTO KEY to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
screen.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT
XX
AVAILABLE
XX
BUSY(ACD CALL)
XX
BUSY(NOT-ACD)
XX
IDLE AGENT
XX
AGENT STATUS INF
AGENT GROUP 1
ID
EXT
STATUS
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID
EXT
STATUS
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX
XXXX
XXXX
XXXXX