Panasonic DBS 576 Manual De Usuario
Built-In ACD Supervisor Guide
Section 521
576-3.6-521 (ACD 4.0)
DBS 576 (USA) issued October 2000
33
MIS Function Tabulation Unit
MIS report is output in the following cycles:
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
The following shows available report.
! : Available to report
×
: Unavailable to report
Table 5.
Group
TOTAL
LOGIN
LOGIN
TIME
UNAVAIL
ABLE
TIME
TIME
TALK
TIME
TIME
IDLE
TIME
INCOMING
CALLS
ANSWER
CALLS
AVERAGE
RINGING
TIME
Agent
(1~64)
(1~64)
HOURLY
!
!
!
!
!
!
×
DAILY
!
!
!
!
!
!
!
WEEKLY
!
!
!
!
!
!
!
Group
(1,or 2)
(1,or 2)
HOURLY
!
!
!
!
!
!
×
DAILY
!
!
!
!
!
!
×
WEEKLY
!
!
!
!
!
!
×
System
HOURLY
!
!
!
!
!
!
×
DAILY
!
!
!
!
!
!
×
WEEKLY
!
!
!
!
!
!
×