Polycom 3725-76302-001O Manual De Usuario

 

Integrations with Other Systems

Polycom, Inc. 

177

1 Confirm that the Polycom RealPresence DMA system has been successfully integrated with your 

Active Directory (see 

 on page 152) and verify the domain. 

Successful Exchange integration requires that the Polycom RealPresence DMA system be 

integrated with Microsoft Active Directory. 

2 Ensure that the DNS server used by the Microsoft Exchange server (usually, the nearest Active 

Directory domain controller) has an A record for the Polycom RealPresence DMA system that 

resolves the system’s FQDN to its virtual IP address. 

3 On the Microsoft Exchange server, create the Polycom Conferencing user that the add-in will 

automatically invite to Polycom Conferencing meetings. 

When creating the user ID for the system, be sure to specify the same domain used to integrate with 

the Active Directory. Specify the Display Name as you want it to appear in the To field of invitations. 

We recommend using Polycom Conference (first and last name respectively). 

4 Go to Admin > Integrations > Microsoft Exchange Server. 
5 Check Enable integration with Microsoft® Exchange Server and specify the address (host name 

or IP address) of the Exchange server. 

6 Specify the login credentials for the system on the Exchange server. 
7 Set Territory to the territory of the Polycom RealPresence DMA cluster to be responsible for 

calendaring. 

8 If you have multiple Exchange servers behind a load balancer, under Accept Exchange 

notifications from these additional IP addresses, add the IP address of each individual 

Exchange server. 

9 Click Update. 

A dialog box informs you that the configuration has been updated. 

Note: Tips for Exchange Integration
Unless the Allow unencrypted calendar notifications from Exchange server security option is 
enabled (see 

 on page 50), the Polycom RealPresence DMA system offers the same 

SSL server certificate that it offers to browsers connecting to the system management interface. The 
Microsoft Exchange server must be configured to trust the certificate authority in order for the 
RealPresence DMA system to subscribe to notifications. 
If the RealPresence DMA system is unable to subscribe to notifications, the Microsoft Exchange 
Server status (see Dashboard) remains Subscription pending indefinitely and the Polycom 
RealPresence DMA system doesn’t automatically receive calendar notifications. Instead, it must 
check the Polycom Conferencing mailbox for meeting request messages, which it does every 4 
minutes. 

Caution: Use a Dedicated Mailbox for Meeting Invitations
Create a dedicated Polycom Conferencing mailbox that’s used specifically and exclusively for the 
purpose of receiving Polycom Conferencing meeting invitations. This is important because the 
Polycom RealPresence DMA system will delete all messages from the Inbox when it checks this 
mailbox for meeting invitations.