Manual De UsuarioTabla de contenidosOverview7Introduction7Features of Workforce Management8Workforce Management Services9Workforce Management Capture Service9Workforce Management Compile Service9Workforce Management OOC Service9Workforce Management Request Service9Workforce Management RTE Service9Workforce Management Sync Service10Tomcat Service10What’s New in This Version11WFM Documentation12Port Usage13System Requirements15Overview15System Requirements16System Environment16Operating Environment16Third Party Software Requirements17System Capacity20Configuration Data21Before You Install WFM23Overview23Installing Microsoft SQL Server 200524Creating a SQL Server Login for WFM25Configuring Firewall Port Exceptions26Installing and Configuring WFM27Overview27Verifying Prerequisites28Upgrading from WFM 8.0 to WFM 8.229Installing WFM30Configuring WFM33Launching WFM Configuration Setup Manually33Step 1. Specifying the WFM Server Address34Step 2. Specifying WFM Database Access35Step 3. Configuring WFM Administrator Access36Step 4. Configuring Active Directory37Step 5. Specifying the Unified CCX Database38Step 6. Specifying the CTI Server39Step 7. Specifying the Unified CM Server41Configuring NT Authentication for Unified CC43Step 1. Creating WFM Users for the Unified CCX Database43Step 2. Configuring WFM Services to Run As the New User45Step 3. Granting the New User Access to the Unified CCX Database46Step 4. Verifying the Database Connection47Configuring Regional Settings49Capturing Historical Call Data51Overview51Capturing CSQ Historical Call Data52Capturing Agent Historical Call Data53Verifying Historical Call Data Capture54Removing WFM55Removing WFM55Index57Tamaño: 800 KBPáginas: 58Language: EnglishManuales abiertas