ZTE Z932L Manuel D’Utilisation

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If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. 
If your particular problem cannot be resolved using the information in the chart, contact the dealer where you 
purchased the phone.

Poor reception

The network signal is too weak at your 

current location, for example, in a basement 

or near a tall building, because wireless 

transmissions can not effectively reach it.

Move to a location where the network 

signal can be properly received.

The network is busy at the current time 

(for example, during peak times, there may 

be too much network traffic to handle 

additional calls).

Avoid using the phone at such times, or try 

again after waiting a short time.

You are too far away from a base station for 

your service provider.

You can request a service area map from 

your service provider.

Echo or noise

Poor network link quality on the part of 

your service provider.

End the call and dial again. You may be 

switched to a better-quality network link or 

phone line.

Poor local telephone line quality.

End the call and dial again. You may be 

switched to a better-quality network link or 

phone line.

Unable to select 

certain features

Your service provider does not support 

these features, or you have not applied for 

services that provide these features.

Contact your service provider.

Battery not 

charging

The battery or battery charger is damaged.

Contact the dealer.

The phone’s temperature is below 32°F 

(0°C) or higher than 113°F (45°C).

Adjust the battery charging environment to 

avoid extremes of temperature.

Poor contact between the battery and 

charger.

Check all connectors to make sure all 

connections have been properly made.

Shortened  

standby time

The standby time is related to your service 

provider system configuration. The same 

phone used with different service providers’ 

systems will not provide exactly the same 

length of standby time.

If you are located in an area where 

signaling is weak, temporarily power off 

the phone.

The battery is depleted. In high temperature 

environments, battery life will be shortened. Use a new battery.

If you are not able to connect to the 

network, the phone will continue to send 

out signals as it attempts to locate a base 

station. Doing so consumes battery power 

and will consequently shorten standby time.

Change your location to one where the 

network is accessible, or temporarily turn 

off your phone.

Cannot turn your 

phone on

Battery power has been depleted.

Recharge the phone’s battery.

Unable to connect 

to the network

You are not within the network’s service 

area.

Check the service area with your service 

provider.

You cannot make 

outgoing calls.

Poor signal.

Move to an open space, or if you are inside 

a building, move closer to a window.

You have activated the Fixed dial numbers 
feature.

Go to Call settings to check the Fixed 
Dialing Numbers and disable it.

You have activated the Call barring feature.

Upgrade the phone software.

PIN Code blocked

You have entered an incorrect PIN code 

three consecutive times.

Contact your service provider.

Unable to enter 

information into 

the phonebook

The phonebook’s memory is already full.

Delete unnecessary data from the contacts.