Avaya 2030 Manuel D’Utilisation

 Using Diverts 

Diverting Calls – Page 23 

Divert destinations can be to your HOME, MOBILE, DELEGATE(secretary, etc.), 

VOICE , OTHER or a system speed dial number (see page 23). These divert 

destinations are known as Personal Numbers and can be set from your phone as 

frequently used or infrequently used destinations. Hence, you choose when and 

where you want to receive your calls. 

 

When setting personal number diverts to Mobile/Home destinations the following 

general points should be considered: 
•  If your Home or Mobile destination is configured to divert callers on busy (i.e. to 

voice mail supplied by your service provider), we recommend that you activate 

Call Waiting (if available with your service provider), so that Personal Numbering 

callers can be recalled to your INDeX voice mailbox once the Personal 

Numbering Recall timer has expired. 

•  If your Home or Mobile destination is configured to divert callers on no answer, 

but you require unanswered Personal Numbering calls to recall to your INDeX 

voice mailbox, then ensure that the Personal Numbering Recall timer is lower 

than that of the destination no answer timer. 

•  Do not configure your Mobile or Home destination to divert back to your office 

DDI number. 

 

When you are away from your desk or even out of the office, you can dial the Voice 

Manager and set/change your Personal Number divert settings: 
To access the Voice Manager: 
1.  If internal, dial the Voice Manager extension number. 
2.  If external, either dial in to your company and ask to be transfer to the Voice 

Manager extension or use a direct number if your company has one set up 

3.  When you hear the Voice Manager respond, press #. 
4.  Enter your mailbox ID and then your mailbox password if requested. 
5.  The voice manager will provide you with prompts to control the messages. 
 

INDeX 10.0 2030/50/60 User's Guide 

Diverting Calls – Page 23 

38DHB0002UKFN Issue 2 (07/2002) 

Using Diverts