Avaya 2030 Manuel D’Utilisation

Avaya

Contents - Page 3

Contents (Cont.)

Transfer, Park & Hold Calls ......................................................................................................................... 20

Transferring Calls...................................................................................................................................................20

Holding Calls ..........................................................................................................................................................20

Parking Calls..........................................................................................................................................................21

Dialling Ahead ........................................................................................................................................................21

Diverting Calls............................................................................................................................................... 22

Using Diverts..........................................................................................................................................................22

Setting the Divert Types and Personal Numbers ...................................................................................................24

Switching Divert All On/Off.....................................................................................................................................25

Switching No Calls On/Off......................................................................................................................................25

Displaying an Absence Message ...........................................................................................................................26

Forwarding Calls ....................................................................................................................................................26

DSS Keys....................................................................................................................................................... 27

Setting Up a DSS Key............................................................................................................................................27

Using DSS Keys.....................................................................................................................................................27

BLF Status Lamps..................................................................................................................................................28

DSS Key Label.......................................................................................................................................................28

DSS Key Label Template.......................................................................................................................................28

Interruptions During a Call .......................................................................................................................... 29

Answering a Call Waiting .......................................................................................................................................29

Answering an Alert .................................................................................................................................................29

Single Pips - Intrusion ............................................................................................................................................29

Please Finish Call Message ...................................................................................................................................29

ACD Working................................................................................................................................................. 30

ACD on 2050 Phones?...........................................................................................................................................30

Starting ACD Working - Logging On ......................................................................................................................30

Stopping ACD Calls Temporarily - Busy.................................................................................................................30

Finishing ACD Working - Logging Off.....................................................................................................................30

Manager-Secretary Setup ............................................................................................................................ 31

Planning Soft DSS Keys.........................................................................................................................................31

Setting Up Soft DSS Keys......................................................................................................................................31

Changing the Soft DSS Display Mode....................................................................................................................32

Changing the Soft DSS Extensions........................................................................................................................32

Changing the Soft DSS Usage...............................................................................................................................32

Manager-Secretary Working........................................................................................................................ 33

Using Soft DSS Keys .............................................................................................................................................33

Soft DSS Key Display.............................................................................................................................................33

Making Calls...........................................................................................................................................................33

Park Transferring Calls...........................................................................................................................................34

Alerting a Busy Extension ......................................................................................................................................34

Remotely Switching No Calls/Divert On/Off ...........................................................................................................34

INDeX 10.0 2030/50/60 User's Guide

Contents – Page 3

38DHB0002UKFN Issue 2 (07/2002)