Avaya 11-300244 Manuel D’Utilisation

Avaya Modular Messaging Concepts and Planning Guide

4-12

 November 2004

Avaya Modular Messaging Concepts and 

Planning Guide

Administrators can configure the system so that the Modular Messaging 
telephone user interfaces (TUIs) supports multiple languages. 

Administrators and subscribers can use these languages as follows: 

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Administrators can identify one language as the default language 
for the system. The TUIs plays all announcements and prompts in 
this language, unless otherwise instructed.

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Administrators can assign up to three languages to the Automated 
Attendant. TTY/TDD may be assigned as one of the languages.

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Subscriber Options lets subscribers select their preferred TUI 
language for their mailbox, out of nine maximum languages 
loaded on the system. All TUI prompts are played in the selected 
language. If subscribers do not specify a language, the system 
uses the default language. The language selected for the mailbox 
is used for logged in messaging sessions and not for Call Answer 
sessions.

The prompts that a subscriber 

hears when logging in to the system are played in the default language of 
the system, up to the point of logging in. Once the subscriber successfully 
logs in to the mailbox, all subsequent prompts are played in the language 
administered for the mailbox. 

Administrators can assign 

multiple languages to the Automated Attendant, so that when the 
Automated Attendant greets callers, callers can select the language they 
prefer. All subsequent prompts and announcements from the Automated 
Attendant, caller applications, and Call Answer during that call are played 
in the selected language. Callers calling from TTY devices can select 
TTY/TDD as a language.

When callers reach the subscriber 

mailbox, they are given the opportunity to select a language, provided 
multiple languages are assigned to the Automated Attendant. All 
subsequent prompts and announcements during that Call Answer session 
are played in the selected language. If multiple languages are not defined 
for the system Automated Attendant, the default system language is used 
for the duration of the Call Answer session.

Note: Callers calling from TTY devices may not be able to leave 

Call Answer messages if their TTY device cannot dial 
touchtones after a call is in progress. 
Modular Messaging presents a list of language options to 
callers as the first prompt they hear when calling in to the 
system. TTY is one of the language options provided. Callers 
can select the desired language by pressing the appropriate