Veo Observer Manuel D’Utilisation

Page 58 of 65 

 

What username and password do I use 
the first time I access the camera or after 
a factory default reset? 

Username = admin, password = password (all lowercase) 

What do I do if I can’t remember my 
username and password? 

Restore the factory default settings by pressing and holding down the 
power button for 6 seconds. Note: Any configuration settings you 
have entered will be lost. 

The IP display continues to blink 000 and 
doesn’t show an address after 1 minute. 

1.  Check the green Ethernet status LED at the back of the 

camera. It should be on and will blink when network 
communication is taking place. If not, check that both ends of 
the Ethernet cable connection are secure. 

2.  Your network may not be configured for DHCP. Use the 

Observer Setup Utility to manually configure the camera’s 
network settings.  Refer to Section 5.1 Manually Assigning 
a Static IP Address. 

LAN connection to camera: 

1.  Confirm that you are using the correct IP address and port 

number using the Observer Setup Utility. 

2.  Use the Login button in the Observer Setup Utility. 

The camera welcome page does not 
appear when I try to browse the camera. 

Internet connection to camera: 

1.  Try to PING the camera’s IP address or domain name. See 

Appendix C.2: Using PING for help. Note: You will not be 
pinging the camera itself but rather the gateway/router 
connecting the camera to the Internet. The gateway may be 
configured not to respond to pings on its WAN IP. 

2.  Confirm that the camera’s gateway setting matches the LAN 

IP of the gateway/router connecting it to the Internet. Refer to 
Chapter 5: Observer Setup Utility for more help. 

3.  Confirm that the http port used by the camera (default = 80) is 

forwarded to the camera’s LAN IP address in the 
gateway/router’s configuration. Refer to Appendix D: Router 
Configuration for more help. 

4.  Confirm that the camera can be browsed on the local 

network. 

The camera cannot be pinged. 

LAN connection to camera: 

1.  Check that the camera is on and that the Ethernet status LED 

is on or blinking. 

2.  Cycle the power off and then on and re-check. 
3.  Confirm that the IP address of the camera does not conflict 

with another device on the network by pinging the address 
with the camera powered off. 

Appendix 

G