Samsung BDH5100 Manuel Du Propriétaire

Appendix

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be 
performed with the 
remote control.

 

●

Check the batteries in the remote control. They may need replacing.

 

●

Operate the remote control at a distance of no more than 20 feet 
from the player.

 

●

Remove batteries and hold down one or more buttons for several 
minutes to drain the microprocessor inside the remote control to reset 
it. Reinstall the batteries and try to operate the remote control again.

Disc does not play.

 

●

Ensure that the disc is installed with the label side facing up.

 

●

Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not 
appear.

 

●

Ensure that the disc has disc menus.

The prohibition 
message appears on 
the screen.

 

●

This message appears when an invalid button is pressed.

 

●

The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).

 

●

You’ve requested a title or chapter number or search time that is 
out of range.

Play mode differs from 
the Setup Menu selection.

 

●

Some of the functions selected in the Setup Menu may not work 
properly if the disc is not encoded with the corresponding function.

The screen ratio cannot 
be changed.

 

●

The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

●

This is not a problem with the player.

No audio.

 

●

Make sure you have selected the correct Digital Output in the 
Audio Options Menu.

The screen is blank.

 

●

If the HDMI output is set to a resolution your TV cannot support 
(for example, 1080p), you may not see a picture on your TV.

 

●

Press the ■ button (on front panel) for more than 5 seconds with 
no disc inside. All settings will revert to the factory settings.

 

●

When the factory default settings are restored, all stored user BD 
data is deleted.

PROBLEM

SOLUTION

Forgot password

 

●

Press the 

■

 button (on the front panel) for more than 5 seconds 

with no disc inside. All settings including the password will revert 
to the factory settings.  
Don’t use this unless absolutely necessary.

 

●

When the factory default settings are restored, all stored user BD 
data is deleted.

The picture is noisy or 
distorted

 

●

Make sure that the disc is not dirty or scratched.

 

●

Clean the disc.

No HDMI output.

 

●

Check the connection between the TV and the HDMI jack of the 
player.

 

●

Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI 
input resolutions.

Abnormal HDMI output 
screen.

 

●

If random noise appears on the screen, it means that TV does not 
support HDCP (High-bandwidth Digital Content Protection).

If you experience other 
problems.

 

●

Go to the contents and find the section of the user manual that 
contains the explanations regarding the current problem, and 
follow the procedure once again.

 

●

If the problem still cannot be solved, please contact your nearest 
Samsung authorized service center.

I can see folders shared 
through DLNA, but I 
cannot see the files.

 

●

DLNAs shows only files corresponding to the Image, Music, and 
Movie categories. Files that do not correspond to these categories 
are not displayed.

Video is played 
intermittently.

 

●

Check if the network is stable. 

 

●

Check if the network cable is properly connected and if the 
network is overloaded. 

DLNA connection 
between Player and PC is 
unstable.

 

●

The IP address under the same subnetwork should be unique. If 
they are not, IP interference can cause this phenomenon. 

 

●

Check if you have a firewall enabled. 
If so, disable the firewall function.