Lucent Technologies 555-670-111 Manuel D’Utilisation

Issue 1

April 1999

Prior Releases: Features and Enhancements 

xxxi

Release 6.0 Enhancements (February 1998) 

■

Voice Mail and Auto Attendant. Networked systems (prior to Release 
6.1) should have their own local voice mail and/or auto attendant 
applications as well as their own external alerts and Music-On-Hold 
sources. A single Auto Attendant, however, can transfer calls throughout 
the network. It can answer only those calls that arrive on the PSTN facilities 
of the system where it is connected.

Although many features are available using tie trunks for network connectivity, 
PRI tandem trunks provide greatly enhanced features and faster call setup. For 
this reason, PRI is recommended over tie functionality in private networks.

0

Release 6.0 and later systems include Group Calling features that enhance group 
calling operations. 

0

The system manager can control the maximum number of calls allowed in the 
primary calling group queue for calls that arrive on certain facilities often assigned 
to calling groups. When the number of the calls in queue reaches the 
programmed maximum, subsequent callers receive a busy signal.

Queue control applies to calls received on the following types of facilities:

■

Direct Inward Dialing (DID)

■

PRI facilities programmed for dial-plan routing

■

All calls transferred from a voice messaging interface (VMI) port

■

Dial-in Tie

Queue control also applies to internal calls to a calling group and calls to a calling 
group through the Queued Call Console (QCC).

Internal calls that dial 

#0

 or 

#800

 and are directed to a calling group administered 

as Position-Busy Backup are eligible for queue control. Calls that come in on a 
trunk assigned to the QCC are not eligible for queue control if the call is directed 
to a calling group designated as Position-Busy Backup.

Remote-access calls to a calling group, coverage calls directed to a calling group, 
calls directed to a calling group through QCC Position-Busy Backup, and all other 
outside calls are not eligible for queue control.