Avaya 15-601063 Manuel D’Utilisation

 The Campaign action can be used to either route a caller into a campaign or to allow an agent to access any

messages left for a campaign. See Voicemail Pro Campaigns.

1. Click the 

 Mailbox Actions icon and select 

 Campaign.

2. You need to enter the campaign and select whether to leave or collect campaign information in the Specific tab.

· In the Please select a campaign field, enter the campaign that you want to use.

· Select either:

· Leave campaign information (e.g. customers) 

Select if the action should start the campaign to collect the caller's responses.

· Pick up campaign information (e.g. agent) 

Select if the action should start playing back the response left by callers to the campaign.

Connect the result Next to a relevant action.