Astaro ASG 525 Premium Support, 3Y Sub ASGN05253PS Manuel D’Utilisation
Codes de produits
ASGN05253PS
© 2011 Astaro GmbH & Co. KG – a Sophos company. Subject to change without notice.
The following services are – if not agreed upon differently within the contract with the Astaro partner – included
within the Astaro Support Services:
within the Astaro Support Services:
Automatic download and installation of new software releases and pattern updates (with administrator
notification).
notification).
Support via email, web and telephone (either from a certified Astaro partner or directly from Astaro). For
further information, please refer to the “Astaro Technical Support SLAs” at
further information, please refer to the “Astaro Technical Support SLAs” at
http://www.astaro.com/sites/default/files/Support/supportmaterial/Astaro_Technical_Support_SLAs.pdf.
72h bring in: The customer sends the defective device to Astaro at their own risk and expense. A
replacement unit will be sent out within 72 hours following receipt of the defective device. If a
customer receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for
the first 30 days from the purchase date.
The 72h bring in service is valid throughout a period of 1 year.
replacement unit will be sent out within 72 hours following receipt of the defective device. If a
customer receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for
the first 30 days from the purchase date.
The 72h bring in service is valid throughout a period of 1 year.
24h bring in: The customer sends the defective device to Astaro at their own risk and expense. A
replacement unit is sent out within 24 hours following receipt of the defective device. If a customer
receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for the first 30
days from the purchase date.
The 24h bring in service is valid throughout the purchased subscription period of 1, 3 or 5 years.
replacement unit is sent out within 24 hours following receipt of the defective device. If a customer
receives a broken unit (DOA), they will be entitled to a 24 hour upfront service – valid for the first 30
days from the purchase date.
The 24h bring in service is valid throughout the purchased subscription period of 1, 3 or 5 years.
24h up front: The customer sends the defective device to Astaro at their own risk. A replacement unit
will be sent out within 24h after notification and receipt of an RMA number at Astaro’s expense.
The 24h up front service is valid throughout the purchased premium support upgrade contract of 1, 3
or 5 years.
will be sent out within 24h after notification and receipt of an RMA number at Astaro’s expense.
The 24h up front service is valid throughout the purchased premium support upgrade contract of 1, 3
or 5 years.