Bacharach 3015-4256 Manuel D’Utilisation

Instruction 3015-4256 

29

 

To return equipment to the factory for repair a Return Authorization (RA) number should be 

requested from the factory.  Normal factory repair time is approximately two (2) weeks, unless special 
provisions have been pre-negotiated prior to the issuance of an RA number.  Equipment will not be 

received without an RA number.  Returned equipment should be sent to the factory at the following 

address: 

Bacharach, Inc. 
2 Dart Road,  
Newnan, Georgia 30265 USA 
Attn.: Refrigerant Gas Monitor Service Department 

 

Field repair of equipment will be considered after all reasonable attempts to diagnose and rectify the 

problem via phone or fax have been exhausted or if return of the equipment to the factory is not 

practical.  To initiate warranty service in the field, a customer purchase order must be issued, prior to 
dispatch, for the estimated travel time, expenses and applicable service fees for a Bacharach 

representative to travel to the site.  Bacharach will bill expenses to the customer at actual cost. The 

customer will be invoiced for all applicable charges for parts, labor and expense at the non-warranty 
rates if it has been determined that the failure is a result of abuse of the equipment, improper 

installation, or failure to thoroughly read and comply with the instructions provided in the 

Operations and/or Service Manuals.  Scheduling of all field servicing is at the discretion of the 
Factory Service Department and will be based upon customer need and the availability of personnel.  

Warranty field service shall be limited to the continental United States. 
Bacharach, Inc. is not liable for any charges, from the customer, purchaser or any third party that 

may be acting on the behalf of the purchaser, customer or end user, resulting from non-warranty field 
service, field upgrades, preventative maintenance, etc.  Bacharach, Inc. is not liable for any charges, 

from the customer, purchaser or any third party that may be acting on the behalf of the purchaser, 
customer or end user, resulting from warranty field service or repair activities unless prior approval 

is granted by an authorized member of Bacharach, Inc. prior the dispatch and performance of the 

field service or repair activity.  This is to include but not limited to: manpower requirements for 
Bacharach and/or non-Bacharach personnel to perform or assist with the field service or repair 

activity.