Logitech BH970 Manuel D’Utilisation

BH970 Wireless Mono DECT Headset User’s Guide 

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7.  Advanced Call Management

7.1  Call Waiting

Call waiting allows a current communication software call to be placed on hold, and an incoming communication software call to be 

answered (supported communication software only). Check your communication software documentation for call waiting compatibility. 
Call waiting can be managed on the headset or the base.

Accept incoming call and put current call on hold

Press (1-2 secs)

Press (1-2 secs)

Accept incoming call and end current call

Tap

Tap

Reject incoming call and remain on current call

Double-tap

Double-tap

Switch between current call and call on hold

Press (1-2 secs)

Press (1-2 secs)

7.2  Call Collision

Call collision occurs when there is a current call on one phone and an incoming call on another phone. (Example: you have a current call 

on a communication software program and an incoming call on a desk phone connected to the same base). 
Call collision can be managed on the headset or the base.

Accept incoming call and put current call on hold

Press (1-2 secs)

Tap incoming call´s phone button

Accept incoming call and end current call

Tap

Tap current call´s phone button, then tap incoming 

call´s phone button

Reject incoming call and remain on current call

Double-tap

Double-tap incoming call´s phone button

To switch between calls on hold, tap the multifunction button or tap the held call phone button on the base keypad.

7.3  Merging Calls

Calls on a desk phone and communication software can be merged to create a group call. There are two methods for creating a group 

call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are 

described below.

1.  While on a desk phone call, dial a new number us-

ing the communication software. The desk phone 

call will be placed on hold.

2.  Simultaneously press and hold the desk phone 

and communication software buttons on the base 

for 1-3 seconds to merge the calls. When calls are 

merged, the group call indicator will change to 

green.

1.  While on a communication software call, tap the desk phone button on the 

base. The communication software call will be placed on hold.

2.  Dial a new number using the desk phone.

3.  Simultaneously press and hold the desk phone and communication software 

buttons on the base for 1-3 seconds to merge the calls. When calls are 

merged, the group call indicator will change to green.

1.  While on a desk phone call, tap the communica-

tion software button to accept the incoming call. 

The desk phone call will be placed on hold.

2.  Simultaneously press and hold the desk phone 

and communication software buttons on the base 

for 1-3 seconds to merge the calls. When calls are 

merged, the group call indicator will change to 

green.

1.  While on a communication software call, tap the desk phone button to accept 

the incoming call. The communication software call will be placed on hold.

2.  Simultaneously press and hold the desk phone and communication software 

buttons on the base for 1-3 seconds to merge the calls. When calls are 

merged, the group call indicator will change to green.

Unmerge/re-merge Calls
To unmerge or re-merge calls, simultaneously press and hold the desk phone and communication software buttons on the base keypad 

for 1-3 seconds.