Ruckus Wireless Software Upgrade Only for ZoneFlex 2942 907-2942-0002 Fascicule
Codes de produits
907-2942-0002
Big Dog
End User Support
End User Support
Phone and E-mail Support
Technical support from a Ruckus Technical Support Engineer is
available via phone or email. Telephone calls are answered by
a customer service agent who collects initial information and
assesses the urgency of the situation. After-hours telephone calls
are forwarded to an English-speaking answering service, and a
Ruckus Technical Support Engineer will respond within
30 minutes from receipt of the call.
available via phone or email. Telephone calls are answered by
a customer service agent who collects initial information and
assesses the urgency of the situation. After-hours telephone calls
are forwarded to an English-speaking answering service, and a
Ruckus Technical Support Engineer will respond within
30 minutes from receipt of the call.
Do-It-Yourself with Ruckus Web Support
Ruckus Web Support is at http://support.ruckuswireless.com
contains comprehensive product information including manuals,
technical documentation and software updates. Some of this
information is publicly available but some of the content is
offered only to support plan customers. Support plan customers
may be proactively notifi ed via email when new content is posted.
contains comprehensive product information including manuals,
technical documentation and software updates. Some of this
information is publicly available but some of the content is
offered only to support plan customers. Support plan customers
may be proactively notifi ed via email when new content is posted.
Hardware Replacement
In the event of a hardware failure, Premium Support customers
may receive a replacement unit in advance of return shipment.
All returns must be authorized and assigned RMA numbers
in advance by a Ruckus Technical Support Engineer. Premium
Support customers must ship failed unit(s) to Ruckus within
fi fteen (15) calendar days from the date of receipt of replacement
product(s). Ruckus reserves the right to bill for units not shipped
within this time. The replacement unit may be either refurbished
or new, at the option of Ruckus.
may receive a replacement unit in advance of return shipment.
All returns must be authorized and assigned RMA numbers
in advance by a Ruckus Technical Support Engineer. Premium
Support customers must ship failed unit(s) to Ruckus within
fi fteen (15) calendar days from the date of receipt of replacement
product(s). Ruckus reserves the right to bill for units not shipped
within this time. The replacement unit may be either refurbished
or new, at the option of Ruckus.
Software Updates and Upgrades
Bug fi x and maintenance releases and accompanying
documentation are available via the Ruckus Support Web
site. Premium Support customers will be further provided
with software upgrades for the applicable hardware originally
purchased for the term of the contract.
documentation are available via the Ruckus Support Web
site. Premium Support customers will be further provided
with software upgrades for the applicable hardware originally
purchased for the term of the contract.
w w w . r u c k u s w i r e l e s s . c o m
Ruckus Wireless, Inc.
880 West Maude Avenue, Suite 101, Sunnyvale, CA 94085 USA
(650) 265-4200 Ph \ (408) 738-2065 Fx
Copyright © 2009, Ruckus Wireless, Inc. All rights reserved. Ruckus Wireless and Ruckus Wireless design are registered in the U.S. Patent
and Trademark Office. Ruckus Wireless, the Ruckus Wireless logo, BeamFlex, ZoneFlex, MediaFlex, MetroFlex, FlexMaster, ZoneDirector,
SpeedFlex, SmartCast, and Dynamic PSK are trademarks of Ruckus Wireless, Inc. in the United States and other countries. All other trademarks
mentioned in this document or website are the property of their respective owners. 807-71952-001 rev 01
and Trademark Office. Ruckus Wireless, the Ruckus Wireless logo, BeamFlex, ZoneFlex, MediaFlex, MetroFlex, FlexMaster, ZoneDirector,
SpeedFlex, SmartCast, and Dynamic PSK are trademarks of Ruckus Wireless, Inc. in the United States and other countries. All other trademarks
mentioned in this document or website are the property of their respective owners. 807-71952-001 rev 01