Plantronics UC v2 Manuel D’Utilisation

 23

Troubleshooting

Troubleshooting — Microsoft Office Communicator Usage

My headset 
doesn’t work with 
Microsoft Office 
Communicator.

Make sure your headset is charged.
Make sure your headset is on and connected.
Press the call button on your headset.
Fine tune the listening volume with the call button. 
If the volume is still too low, adjust the listening volume on the PC using Microsoft 
Office Communicator.

The sound is 
distorted or I hear 
an echo in the 
headset.

Reduce speaking volume on the PC using Microsoft Office Communicator.
Point microphone towards your chin.
If the distortion is still present, lower the volume using volume/mute button.

While on an 
Microsoft Office 
Communicator call 
I want to accept a 
call from my mobile 
phone.

Short press the call button for less than 1 second (this will disconnect the Microsoft 
Office Communicator call.) Press the call button again to connect with your mobile 
phone.

Reconnecting 
the Bluetooth 
link between 
your headset and 
Bluetooth USB 
Adapter.

If your headset and Bluetooth USB Adapter do not automatically reconnect 
when returning within range you can manually reconnect by disconnecting and 
reconnecting the Bluetooth USB Adapter from your PC. (headset must be powered 
on)

Talk time 
performance 
is significantly 
degraded even  
after a full recharge.

Battery is wearing out. Contact 

www.plantronics.com/support

 for factory service 

information.