Harman MA5000i Manuel D’Utilisation

Crown amplifiers are quality units that rarely 

require servicing. Before returning your unit for 

servicing, please contact Crown Technical Sup-

port to verify the need for servicing.
Warranty is only valid within the country in 

which the product was purchased.
This unit has very sophisticated circuitry which 

should only be serviced by a fully trained techni-

cian. This is one reason why each unit bears the 

following label:
CAUTION: To prevent electric shock, do 

fied technician.
Complete the Crown Audio Factory Service 

Information form, in the back of this manual, 

when returning a Crown product to the factory 

or authorized service center. The form must be 

included with your product inside the box or in 

a packing slip envelope securely attached to the 

outside of the shipping carton. Do not send this 

form separately.
Worldwide Service

 

Service may be obtained from an authorized ser-

vice center. (Contact your local Crown/Amcron 

representative or our office for a list of authorized 

service centers.) To obtain service, simply pres-

ent the bill of sale as proof of purchase along 

with the defective unit to an authorized service 

center. They will handle the necessary paperwork 

and repair.
Remember to transport your unit in the original 

factory pack. 
US and Canada Service

 

Service may be obtained in one of two ways: 

from an authorized service center or from the 

factory. You may choose either. It is important 

that you have your copy of the bill of sale as your 

proof of purchase.
Service at a US or Canada Service 
Center

 

This method usually saves the most time and 

effort. Simply present your bill of sale along with 

the defective unit to an authorized service center 

to obtain service. They will handle the necessary 

paperwork and repair. Remember to transport the 

unit in the original factory pack. A list of authorized 

service centers in your area can be obtained from 

Crown Factory Service, or online from 
http://www.crownaudio.com/support/servcent.htm.
Factory Service

 

Crown accepts no responsibility for non-serviceable 

product that is sent to us for factory repair. It is the 

owner’s responsibility to ensure that their product is 

serviceable prior to sending it to the factory. Service-

able product list is available at 
http://crownweb.crownintl.com/crownrma/. 
For more information, please contact us direct.
A Service Return Authorization (SRA) is required 

for product being sent to the factory for repair. An 

SRA can be completed online at www.crownaudio.

com/support/factserv.htm. If you do not have access 

to the web, please call Crown’s Customer Service at 

574.294.8200 or 800.342.6939 extension 8205 in 

North America, Puerto Rico and the Virgin Islands 

only.
For warranty service, we will pay for ground shipping 

both ways in the United States. Contact Crown Cus-

tomer Service to obtain prepaid shipping labels prior 

to sending the unit. Or, if you prefer, you may prepay 

the cost of shipping, and Crown will reimburse you. 

Send copies of the shipping receipts to Crown to 

receive reimbursement. 
Your repaired unit will be returned via UPS ground. 

Please contact us if other arrangements are required.
Factory Service Shipping Instruc-
tions:

 

1. Service Return Authorization (SRA) is required for 

product being sent to the factory for service. Please 

complete the SRA by going to www.crownaudio.

com/support/factserv.htm. If you do not have access 

to our website, call 1.800.342.6939, extension 8205 

and we’ll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to: 

CROWN AUDIO FACTORY SERVICE 

1718 W MISHAWAKA RD.  

ELKHART, IN 46517
4. Use a bold black marker and write the SRA 

number on three sides of the box.
5. Record the SRA number for future reference. 

The SRA number can be used to check the repair 

status.
Packing Instructions

 

Important: These instructions must be followed. If 

they are not followed, Crown Audio, Inc. assumes 

no responsibility for damaged goods and/or 

accessories that are sent with your unit. 
1. Fill out and include the Crown Audio Factory 

Service Information sheet in the back of this 

manual.
2. Do not ship any accessories (manuals, cords, 

hardware, etc.) with your unit. These items are not 

needed to service your product. We will not be 

responsible for these items.
3. When shipping your Crown product, it is 

important that it has adequate protection. We 

recommend you use the original pack material 

when returning the product for repair (Figure 9.1). 

If you do not have the original box, please call 

Crown at 800.342.6939 or 574.294.8210 and 

order new pack material. (Do not ship your unit in 

a wood or metal cabinet.)
4. If you provide your own shipping pack, the 

minimum recommended requirements for materi-

als are as follows:

a. 275 P.S.I. burst test, Double-Wall carton 

that allows for 2-inch solid Styrofoam on all 

six sides of unit or 3 inches of plastic bubble 

wrap on all six sides of unit.
b. Securely seal the package with an adequate 

carton sealing tape.
c.    Do not use light boxes or “peanuts”. 

Damage caused by poor packaging will not be 

covered under warranty.

Enclose the completed Crown Audio Factory 

Service Information form (or securely attach it to 

the outside of carton) and re-seal the shipping 

pack with a sturdy carton sealing tape.

 

Approval of estimate must be given within 30 days after 

being notified by Crown Audio Inc. Units still in the posses-

sion of Crown after 30 days of the estimate will become the 

property of Crown Audio Inc.
Payment of Non-Warranty Repairs

 

Payment on out-of-warranty repairs must be received within 

30 days of the repair date. Units unclaimed after 30 days 

become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory 

Service.
Crown Factory Service 

1718 W. Mishawaka Rd.,  

Elkhart, Indiana 46517 U.S.A.
Telephone: 

 

574.294.8200 

800.342.6939 (North America, Puerto Rico, and Virgin 

Islands only)
Facsimile: 

 

574.294.8301 (Technical Support) 

574.294.8124 (Factory Service)
Web site:  

http://www.crownaudio.com