Lucent Technologies 8.2 Manuel D’Utilisation
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
944
System Parameters Customer-Options
17
The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split
(AAS) agent ports are counted when they are assigned. AAS split or skill
members are also counted. If the port for an AAS split/skill member is logged out,
(for example, when a ringing call is redirected) the logged-in agent count is not
updated. These counts are updated only during administration.
(AAS) agent ports are counted when they are assigned. AAS split or skill
members are also counted. If the port for an AAS split/skill member is logged out,
(for example, when a ringing call is redirected) the logged-in agent count is not
updated. These counts are updated only during administration.
Logged-In CentreVu Advocate Agents
Appears when the CentreVu Advocate field is
y
. Number of CentreVu Advocate
Agents contracted for.
The total number of logged-in CentreVu Advocate agents must be equal to or less
than the number allowed in the Logged-In ACD Agents field. The number of
logged-in CentreVu Advocate agents counts towards the total number of logged-in
ACD agents.
than the number allowed in the Logged-In ACD Agents field. The number of
logged-in CentreVu Advocate agents counts towards the total number of logged-in
ACD agents.
Field descriptions for page 6
QSIG Optional Features
Basic Call Setup
Provides basic QSIG services: basic connectivity and calling line ID number. To
use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be
use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be
y
.
Basic Supplementary Services
To use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must
be
be
y
. Provides the following QSIG Supplementary Services:
■
Name ID
■
Transit Capabilities; that is, the ability to tandem QSIG information
elements
elements
Page 6 of 6
QSIG OPTIONAL FEATURES
Basic Call Setup? n
Basic Supplementary Services? n
Centralized Attendant? n
Interworking with DCS? n
Supplementary Services with Rerouting? n
Transfer into Lucent QSIG Voice Mail? n
Value-Added Lucent (VALU)? n
Basic Supplementary Services? n
Centralized Attendant? n
Interworking with DCS? n
Supplementary Services with Rerouting? n
Transfer into Lucent QSIG Voice Mail? n
Value-Added Lucent (VALU)? n