DELL C3765dnf Mode D'Emploi

Troubleshooting Guide

1

Ensure the media type you are using.
If using coated paper, go to action 2.
If using other type of print media, go to action 3.

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2

Load coated paper one sheet at a time.
Does this solve your problem?

The task is complete.

Go to action 4.

3

Use print media that is not damp.
Does this solve your problem?

The task is complete.

Go to action 4.

4

Fan the print media.
Does this solve your problem?

The task is complete.

Go to action 5.

5

Wipe the retard roller in the MPF where the multi-feed occurred with a 

cloth moistened with water.
Does this solve your problem?

The task is complete.

Contact Dell.

1

To specify the cause of the noise, perform the Auto Registration 

Adjustment.
Does this solve your problem? 

The task is complete.

Go to action 2.

2

Replace the transfer belt unit, the 2nd BTR, and the retard roller.

Replace the transfer belt unit, the 2nd BTR, and the retard roller. See 

BTR), and the Retard Roller."

After you replace the transfer belt unit, the 2nd BTR, and the retard 

roller

, 

click Chart Print on the Diagnosis tab.

Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.

Does this solve your problem?

The task is complete.

Go to action 3.

3

Replace the fusing unit.

Replace the fusing unit. See "Replacing the Fusing Unit."

After you replace the fusing unit, click Chart Print on the Diagnosis 

tab.

Click Pitch Configuration Chart. 
The Pitch Configuration Chart is printed.

Does this solve your problem?

The task is complete.

Go to action 4.

4

Replace the waste toner box.
Does this solve your problem?

The task is complete.

Go to action 5.

5

Replace the drum cartridges.
Does this solve your problem? 

The task is complete.

Go to action 6.