Brother QL-720NW Manuel Du Propriétaire

17

Reference

If the problems occur while using this machine, the following may help you to solve the 

problems.

„

Problem

Solution

The Brother QL printer does not 

print, or a printing error is 

received. 

• Is the cable loose?

 

Check that the cable is connected securely.

• Is the DK Roll installed correctly?  

 

If not, remove the DK Roll and reinstall it.

• Is there enough roll remaining? 

 

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open? 

 

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred? 

 

Turn off the Brother QL printer and then turn it on again. If there 

is still a problem, contact your Brother dealer.

• If the printer is connected via a USB hub, try connecting it 

directly to the PC. If not, try connecting it to another USB port. 

The Status LED lamp is not lit.

• Is the power cord inserted correctly? 

 

Check that the power cord is inserted. If it is inserted correctly, 

try plugging it into another electrical outlet.

A data transmission error 

appears on the PC/Mac.

• Is the correct port chosen? (Windows

®

 only)

 

Check that the correct port is chosen from the "Print to the 

following port" list in the Printer Properties dialog box.

• Is the Brother QL printer in cooling mode (the Status lamp is 

flashing in orange)? 

Wait until the Status lamp stops flashing and then try printing 

again.

Labels are jammed in the cutter. • Contact Brother Customer Service at 1-877-BROTHER.

The label is not ejected properly 

after printing.

• Check that the ejection path of the label is not blocked.

• Check that the DK Roll is set properly by removing the DK Roll 

and reinstalling it.

• Ensure that the DK Roll cover is closed properly.

After replacing the Roll while the 

Add-In feature was activated, 

the layout style was not 

updated. (Windows

®

 only)

• Close the P-touch Editor to exit the Add-In, and then reactivate 

the Add-In.

The P-touch Add-In icon is not 

displayed on Microsoft

®

 Word. 

(Windows

®

 only)

• Is Microsoft

®

 Word started up from Microsoft

®

 Outlook

®

?

• Is Microsoft

®

 Word chosen as the default editor for Microsoft

® 

Outlook

®

? 

 

Due to program limitations, the Microsoft

®

 Word Add-In does 

not work with the above settings. Quit Microsoft

®

 Outlook

®

, and 

restart Microsoft

®

 Word. 

Cutter error

• If the cutter error occurs, keep the DK roll compartment cover 

closed and press the ON/OFF button. The cutter moves back to 

the normal position and turns the machine OFF automatically. 

After the machine is OFF, inspect the label outlet and remove 

the paper jam.