Panasonic CF-H1ADBAZW3 Manuel D’Utilisation

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Troubleshooting (Advanced)
User cannot use enrolled finger. (e.g. 
injury)
z
It is strongly recommended to enroll at least 2 fingers to avoid this problem.
 
If you enrolled multiple fingers, simply use other finger. If you only enrolled one 
finger that can be used, we recommend to use the [Enroll or Edit Fingerprints] 
wizard and enroll additional fingerprints.
 
 
If none of your enrolled fingers can be used, follow this procedure:
A
Log on to Windows as an Administrator.
 
You can always access the computer by using your Windows log on 
password. In convenient mode, any user can access the computer by 
using your Windows log on password.
B
Update the enrolled fingerprints.
 
To be able to fully use Protector Suite QL, you need to have usable 
enrolled fingerprints. Enter the [Enroll or Edit Fingerprints] wizard.
• If you do not use [Advanced Security], you can still enter using the Windows 
password.
• If you use [Advanced Security] with backup password, you can enter using 
the backup password.
• If you use [Advanced Security] without backup password, there is no other 
way to add a different fingerprint. In this case we recommend either to wait 
until your finger is usable again (e.g. the injury heals), or to delete the 
passport (Use [Delete] wizard) and then reenroll new fingerprints.
 
Please note that in the latter case all your stored secret data (passwords, [File 
Safe] encryption keys) will be lost. To perform the delete operation it is 
necessary to cancel the fingerprint verification operation to get to the 
password dialog, then enter your Windows log on password.
• To access [File Safe]
 
If you did not perform the procedure in step 
B
 or it did not work, you can still 
access [File Safe] by using the [File Safe] backup password.
Replacing sensor.
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If you need to replace a non-functioning Fingerprint Reader, follow this proce-
dure.
 
Enrollment to the hard disk:
 
If enrollment to hard disk is used, “Protector Suite QL” has not stored any data 
on the device and therefore has no problem to continue after you replaced the 
sensor. However, in case you use the Power-on security (Preboot Authentica-
tion), you may need to use the [Enroll or Edit Fingerprints] wizard to update the 
related data.
 
Enrollment to the device:
 
If the fingerprint has been enrolled to the device, a new passport will be 
required. Follow the procedure in the section “Starting Over”.
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Fingerprint Reader