Toshiba X300 Manuel D’Utilisation

User’s Manual

9-2

Troubleshooting

You should always consider the simplest solution first - the items detailed in 

this checklist are easy to fix and yet can cause what appears to be a 

serious problem:

■

Make sure you turn on all peripheral devices before you turn on the 

computer - this includes your printer and any other external device you 

are using.

■

Before you attach an external device you should first turn the computer 

off, then when you turn the computer back on again it will recognize the 

new device.

■

Make sure all options are configured properly in the computer's setup 

program and that all required driver software has been loaded (please 

refer to the documentation provided with the option for further 

information on its installation and configuration).

■

Check all cables to ensure they are correctly and firmly attached to the 

computer - loose cables can cause signal errors.

■

Inspect all connecting cables for loose wires and all connectors for 

loose pins.

■

Check that your floppy diskette, CD, or DVD  media is correctly loaded 

and, in the case of a floppy diskette, that its write protect tab is correctly 

set.

Always try to make detailed notes of your observations and keep them in a 

permanent error log - this will help you to describe your problems to your 

reseller, dealer or service provider. In addition, if a problem recurs, the log 

you have made will help to identify the problem faster.

Sometimes the computer will give you clues that can help you identify why 

it is malfunctioning. In view of this you should keep the following questions 

in mind:

■

Which part of the computer is not operating properly - keyboard, floppy 

diskette drive, hard disk drive, optical disc drive, display, touch pad, 

touch pad control buttons - as each device will produce different 

symptoms.

■

Check the options within the operating system to ensure that its 

configuration is set properly.

■

What appears on the display? Does it display any messages or random 

characters? If you have a printer attached, print a copy of the screen 

using the PRTSC key and, if possible, look up the messages in the 

documentation provided with the computer, software or operating 

system.

■

Check that all connecting cables are correctly and firmly attached as 

loose cables can cause erroneous or intermittent signals.

■

Do any indicators light, if so, which ones, what color are they and do 

they stay on or blink? Write down what you see.