Nortel Networks P0908544 Manuel D’Utilisation

58  Handling calls

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

To respond to a Callback call that a called party returned:

1. Click the Callback button.

The Caller Information list box shows the information originally displayed.

2. Advise the caller according to the pre-set message that appears.

To process a hold call:

1. Advise the caller that the employee requests that they hold.

2. In the Target list box enter the employee’s extension.

3. Click the Camp On button.

The call is camped to the called employee’s extension.

To process an assistant call:

1. Tell the caller that the employee is temporarily unable to take calls and requests 

that calls are routed to the Assistant extension.

2. Click the Edit menu and then click Employee Information.

The Employee Information dialog box appears and the assistant’s number 
appears in the Assistant Extension box.

3. Click the Close button to return to the Attendant window.

4. In the Target list box enter the assistant’s extension number.

5. Transfer the call to the assistant’s extension number.

To process an interact call:

1. Tell the caller that the employee is on another call but can be interrupted.

2. If the caller agrees, enter the employee’s extension in the Target list box.

3. Transfer the call back to the extension.