Nortel Networks P0908544 Manuel D’Utilisation

Handling calls  61

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

To send the caller to Enterprise Edge Voice Messaging:

1. Press the VM display button on the telephone.

The call automatically transfers to the called person’s voice message mailbox.

To join the caller with another call:

1. Press the Join display button to conference the caller in with your current 

call.
The called person can see the caller’s name or Caller ID name in the display 
area of the Enterprise Edge telephone and decide whether to join the caller 
with the current call.

To send the call to the attendant who asks the caller if they want to interrupt:

1. Press the IntAct display button. This delivers a pre-set message to the 

attendant who asks the caller if they want to interrupt the employee.

2. If yes, the attendant transfers the call back to the employee.

3. The calling party’s name appears in the Enterprise Edge telephone display area 

of the called person’s telephone for approximately 20 seconds. To pick up the 
call that the attendant transfers back, press the Talk display button.

To send the caller to an Assistant extension:

1. Press the Assist display button. This delivers a pre-set message to the 

attendant. The attendant tells the caller that the called person is temporarily 
unable to take calls and requests that they are transferred to an Assistant 
extension.

2. The attendant refers to the Assistant extension box in the Edit Employee 

Information dialog box and enters the Assistant extension number in the 
Target list box.

3. The attendant transfers the call to the Assistant extension.