Nortel Networks P0908544 Manuel D’Utilisation

Maintaining caller and employee information  71

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

To change the Person status of an extension:

1. In any of the Directory views (Full, BLF, Assigned or Selected), click the 

extension.

2. From the Status list box select None, Not at desk or Out of office.

The status you choose appears as an icon in the Directory view to the left of the 
extension Name.

There is no icon for None. Instead, a blank space appears next to the person’s 
telephone status if you select it. If you select Out of office the Out of office icon 
appears 

. If you select Not at desk the Not at desk icon appears 

 .

Do not type in the Status box.

You can change the name of an employee assigned to an extension.

To create a new name for an extension:

1. In the Directory options, click the Edit button.

The Edit Employee Information dialog box appears.

2. Click the New Name button.

3. Type the new employee’s name.

4. Click the Save button when you are done.

Use this function if an employee calls from a customer’s office.

To assign the name of an employee to a caller record:

1. In the Directory list, select the employee's extension or type the employee’s 

extension number in the Target list box.

2. Click the Make Caller button.

The name of the employee is assigned to the caller record and is not saved as a 
customer record.