ADC HRM-238 L1 Manuel D’Utilisation
Appendix B - Product Support
LTPH-UM-1237-04
14
July 21, 2004
HRM-238 List 1
A
PPENDIX
B - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.
Sales Assistance
800.366.3891
•
Quotation Proposals
•
Ordering and Delivery
•
General Product Information
Systems Integration
800.366.3891
•
Complete Solutions (from concept to installation)
•
Network Design and Integration Testing
•
System Turn-Up and Testing
•
Network Monitoring (upstream or downstream)
•
Power Monitoring and Remote Surveillance
•
Service/Maintenance Agreements
•
Systems Operation
ADC Technical Assistance Center
800.366.3891
Email: wsd_support@adc.com
•
Technical Information
•
System/Network Configuration
•
Product Specification and Application
•
Training (product-specific)
•
Installation and Operation Assistance
•
Troubleshooting and Repair/Field Assistance
Online Technical Support
•
www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
•
www.adc.com/documentationlibrary/technicalpublications
Product Return Department
800.366.3891
Email: repair.return@adc.com
•
ADC Return Material Authorization (RMA) number and instructions must
be obtained before returning products.
be obtained before returning products.
All telephone numbers with an 800 prefix are toll-free in the USA and Canada.