Netgear DGN1000-100NAS Manuel D’Utilisation

Troubleshooting

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Click the Refresh or Reload button in the Web browser. The changes may have occurred, but 
the Web browser may be caching the old configuration.

If your router is unable to access the Internet, you should check the ADSL connection, then the 
Internet TCP/IP connection. 

If your router is unable to access the Internet, you should first determine whether you have an 
ADSL link with the service provider. The state of this connection is indicated with the Internet 
LED.

If your Internet LED is green or blinking green, then you have a good ADSL connection. You can 
be confident that the service provider has connected your line correctly and that your wiring is 
correct.

If the Internet LED is red, disconnect all telephones on the line. If this solves the problem, 
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the 
microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED, there may be a problem with 
your wiring. If the telephone company has tested the ADSL signal at your Network Interface 
Device (NID), then you may have poor quality wiring in your house.

If the Internet LED is off, disconnect all telephones on the line. If this solves the problem, 
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the 
microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green Internet LED the problem may be one of the 
following:

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Check that the telephone company has made the connection to your line and tested it.