Lenovo 7571 Manuel D’Utilisation
Problem
determination
tips
Due
to
the
variety
of
hardware
and
software
combinations
that
can
be
encountered,
use
the
following
information
to
assist
you
in
problem
determination.
If
possible,
have
this
information
available
when
requesting
assistance
from
Service
Support
and
Engineering
functions.
v
Machine
type
and
model
v
Processor
or
hard
disk
upgrades
v
Failure
symptom
–
Do
diagnostics
indicate
a
failure?
–
What,
when,
where,
single,
or
multiple
systems?
–
Is
the
failure
repeatable?
–
Has
this
configuration
ever
worked?
–
If
it
has
been
working,
what
changes
were
made
prior
to
it
failing?
–
Is
this
the
original
reported
failure?
v
Diagnostics
version
–
Type
and
version
level
v
Hardware
configuration
–
Print
(print
screen)
configuration
currently
in
use
–
BIOS
level
v
Operating
system
software
–
Type
and
version
level
Note:
To
eliminate
confusion,
identical
systems
are
considered
identical
only
if
they:
1.
Are
the
exact
machine
type
and
models
2.
Have
the
same
BIOS
level
3.
Have
the
same
adapters/attachments
in
the
same
locations
4.
Have
the
same
address
jumpers/terminators/cabling
5.
Have
the
same
software
versions
and
levels
6.
Have
the
same
Diagnostic
Diskettes
(version)
7.
Have
the
same
configuration
options
set
in
the
system
8.
Have
the
same
setup
for
the
operating
system
control
files
Comparing
the
configuration
and
software
set-up
between
“working
and
non-working”
systems
will
often
lead
to
problem
resolution.
44
Hardware
Maintenance
Manual