Polycom 3725-24004-001/A Manuel D’Utilisation

User’s Guide for the Polycom PowerCam Presenter

3 - 4

The following tables lists some common power, hardware, and camera 

movement problems and the steps you can take to resolve them.

The system does not 
start or respond in 
any way

Not all of the power 
switches are on.

To power on the system:
1.

Press the power button located on the front of the 
PowerCam Presenter controller.

If you have a VSX video conferencing system, press 
the power button located on the front of the VSX 
system.

Wait 90 seconds and then slide the power button 
located on the top of the locator pack to the ON 
position.

Not all of the power cables 
are connected.

Make sure the following power cables are connected to a 
power outlet, and that the cables are seated securely both 
in the outlet and in the system equipment:
•

Controller power cable

Camera power cables

VSX system power cables (if your PowerCam 
Presenter system is configured with a VSX)

The power outlet is not 
active, or one of the 
system’s power cables is 
not operating properly.

Check the power outlet by unplugging the equipment and 
plugging in a lamp, radio, or other small appliance. If it 
does not operate, the outlet is not active — connect the 
equipment to a different outlet. 
If the outlet is active, the problem is in the power cable. In 
this case, call Polycom Technical Support. 

The system does not 
respond to the 
remote control

Low, dead, or missing 
batteries in the remote 
control.

Install three AAA batteries in the remote control.

The batteries are installed 
incorrectly in the remote 
control.

Insert the batteries in the correct +/- position.

The IR receiver in the 
camera is not receiving 
signals from the remote 
control.

Make sure you are pointing the remote control at the IR 
receiver, which is located in the camera.