Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
101
Expert reports
Defining the Caché ODBC DSN (CCMS)
To access the Contact Center Manager Server database, you must define a connection
to the server and define the Caché ODBC DSN.
to the server and define the Caché ODBC DSN.
Prerequisites
Make sure the Intersystems Caché port 1972 is open in the client computer firewall.
Procedure steps
Step
Action
1
From the Windows Start menu, choose Administrative Tools.
2
Launch the Data Source (ODBC) application.
3
Click the System DSN tab.
4
Click Add.
5
Select Intersystems ODBC.
6
Click Finish.
7
In Name, enter the required name of the DSN.
8
In Description, enter a description of the DSN.
9
In Host, enter the IP address or computer name of the Contact Center Manager
Server.
Server.
10
In Port, confirm the port number is 1972.
11
In Cache Namespace, enter CCMS_STAT.
12
In the User Name box, type sysadmin.
13
In the Password box, type your reporting password.
14
Click Test Connection to test the connection.
15
Click OK.
--End--
Installing the Caché JDBC Driver
Contact Center Release 6.0/6.1 also supports JDBC connectivity to the CCMS
database.
database.
Procedure steps
Step
Action
1
Logon to the CCMS server.