Avaya NN44400-710 Manuel D’Utilisation

To use the Real-Time Reporting feature of Contact Center Manager Administration, you 
must first configure Contact Center Manager Server to collect the types of statistics to 
see in the Real-Time Reporting displays. You can configure the following seven types 
of predefined real-time statistics:

•

skillset statistics (mandatory)

•

nodal statistics (mandatory)

•

application statistics

•

IVR statistics (Avaya Communication Server 1000)

•

route statistics (Avaya Communication Server 1000 PABX only)

•

agent statistics

•

network statistics (Avaya Communication Server 1000 PABX only)

For each of these real-time statistics, you must indicate the viewing mode (moving 
window or interval-to-date). The interval-to-date settings that you choose start 
immediately and apply to all real-time displays at all sites on your network that use the 
interval-to-date mode.

Log on to the Configuration component.

In the left pane, select the server on which to configure the real-time statistics.

In the right pane, select the viewing mode for the following statistics:

Skillset Statistics: You must select a viewing mode value for this statistic. The 
system automatically collects this required statistic for Intrinsics in writing scripts.

Nodal: You must select a viewing mode value for this statistic. The system 
automatically collects this required statistic for Intrinsics in writing scripts.

Application Statistics: Optional.

IVR Statistics: Optional.

Route Statistics: Optional. Available on an Avaya Communication Server 1000 
PABX only.

Agent Statistics: Optional.

Network Statistics: Optional. Available on an Avaya Communication Server 1000 
PABX only.

In the Data Collection Interval boxes, type the interval duration to use in the 
interval-to-date data collection mode.

In the One of the intervals starts at box, type the start time for statistics collection in 
the interval-to-date data collection mode.