Avaya NN44400-710 Manuel D’Utilisation
Report Creation Wizard
126
NN44400-710 Contact Center Performance Management
12 November 2010
Starting Report Creation Wizard
To access Report Creation Wizard, start this application.
Prerequisites
•
Ensure that you have a license for Report Creation Wizard.
Procedure steps
Step
Action
1
Log on to Contact Center Manager Administration.
2
From the launchpad, click Historical Reporting.
3
In the left pane, click the Contact Center Manager Server on which to create, edit, or
view the Report Creation Wizard report.
view the Report Creation Wizard report.
4
From the Report menu, select Report Creation Wizard.
--End--
Opening an existing report
Select the Open Existing Report option to open an existing report. After you select this
option, a navigation tree appears. Navigate to the report to open. You can choose from
previously created reports or from a list of sample reports.
option, a navigation tree appears. Navigate to the report to open. You can choose from
previously created reports or from a list of sample reports.
Prerequisites
•
Start Report Creation Wizard.
Procedure steps
Step
Action
1
From the Report Type window, select the Open Existing Report option.
2
Click the folder that contains the report to open.
3
From the list of reports, select the report.
4
Click Next.
--End--
Creating a simplified report
Select the Create Simplified Report (via Report Definitions) option to use one of the
report definitions available with Report Creation Wizard.
report definitions available with Report Creation Wizard.