Avaya NN44400-710 Manuel D’Utilisation

Page de 155
Report Creation Wizard
138
NN44400-710 Contact Center Performance Management
12 November 2010
 
48
Select the Bold check box.
49
Double-click the Group Header #2 section.
50
In the Group Header #2 section, click @RCW_ApplicationNameID.
51
On the Object Properties page, in the Width box, type 300.
52
Select the Bold check box.
53
Double-click the Group Header #3 section.
54
In the Group Header #3 section, click Timestamp.
55
On the Object Properties page, click Remove.
56
Click the Formulas tab.
57
On the Formulas page, under the iSkillsetStat Formulas heading, click 
@RCW_TimestampGroupNameLabel.
The @RCW_TimestampGroupNameLabel is a dynamic formula that displays the data 
range and timestamp that you select when you import the report to Historical Reporting. 
Because this formula requires input from Historical Reporting, the results are not exact 
in the report preview in Report Creation Wizard.
58
Click Add
The @RCW_TimestampGroupNameLabel is added to the Group Header #3 section 
and the Object Properties page appears.
59
On the Object Properties page, in the Width box, type 300.
60
Select the Bold check box.
61
On the Object Properties page, select the Bold check box for all fields in the following 
report sections:
Group Footer #1
Group Footer #2
Group Footer #3
Report Footer
62
On the toolbar, click the Save Report icon.
63
Select the folder in which to save the report.
64
In the Report Name box, type Skillset Threshold.
65
Click Save.
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Creating an integrated report
You must create an integrated report to run integrated Contact Summary reports.