Avaya NN44400-710 Manuel D’Utilisation

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NN44400-710 Contact Center Performance Management
12 November 2010
145
 
Report Creation Wizard
Defining selection criteria
Define selection criteria to determine the entities to include in a report. The following 
options are available when you define a Report Creation Wizard report in Historical 
Reporting:
Define the selection criteria.
Schedule to print the report.
Schedule to send the report to a file.
Save the report.
Run the report immediately.
You define the selection criteria for Report Creation Wizard reports differently than you 
do for user-defined reports.
Prerequisites
Import a Report Creation Wizard report to Historical Reporting. See 
.
Log on to Historical Reporting.
Procedure steps
Step
Action
1
In the left pane, click the server under which the Report Creation Wizard report is 
stored.
2
Navigate to the Report Creation Wizard report.
3
In the Report Properties window, click Selection Criteria
The Selection Criteria heading expands. The fields of each selected Report Creation 
Wizard table appear in the fields list.
4
From the fields list, select a field. 
The table name and the field data type appear in the criteria list.
5
From the criteria list, select one of the following values: 
Is equal to: If you select Is equal to, you can filter the selected field based on only 
one element. You can base the filter on a field from the tables that you include on 
the report, including fields that you did not select on the report.
Is greater than
Is less than
Not equal to
Between
In: If you select In, you can filter the selected field based on multiple elements. You 
can base the filter on a field from the tables that you include on the report, including 
fields that you did not select on the report.