Avaya NN44400-710 Manuel D’Utilisation
Filter management
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NN44400-710 Contact Center Performance Management
12 November 2010
2
From the Filters menu, select Add Filter.
3
In the New Filter Name box, type the name of the filter. You can use only alphanumeric
characters; do not use special characters.
characters; do not use special characters.
4
Click Submit to save the filter.
--End--
Creating a filter in Historical reporting
Create and use the filters in the Historical Reporting application for Network
Consolidated reports.
Consolidated reports.
Prerequisites
•
Log on to Historical Reporting.
Procedure steps
Step
Action
1
Select Filters, Manage Filters.
2
Click Filter, Add Filter.
3
In the box, enter the name of the new filter.
4
Click Submit.
5
Click the required resource tab.
6
Select the required resource.
7
Click Submit.
--End--
Adding skillset elements to a filter
You must add skillset elements to a filter to view the statistics that you require.
Prerequisites
•
Log on to Real-Time Reporting or Historical Reporting. See
.
•
Create at least one filter. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.