Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
21
Filter management
Prerequisites
•
Log on to Real-Time Reporting. See
.
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
In the left pane, select the server containing the Standard Agent real-time display to
which to apply supervisor-reporting agent combinations.
which to apply supervisor-reporting agent combinations.
2
Select the Private Tabular Displays folder.
3
Click the private agent display to customize.
4
Click the Filters tab.
5
From the list of available supervisor-reporting agent combinations, select the check box
for each supervisor to assign to the real-time display.
for each supervisor to assign to the real-time display.
6
To assign all the available supervisor-reporting agent combinations and all filters, click
Select All.
Select All.
7
Click Submit to save your changes.
8
Click Launch Display to start the display and view your changes.
--End--
Removing filters from a real-time display
To modify a real-time display, you can remove a filter that you do not require.
Prerequisites
•
Log on to Real-Time Reporting. See
.
•
Ensure that you have access to filters.
•
Ensure that you do not log on as webadmin.
Procedure steps
Step
Action
1
In the left pane, select the server that contains the real-time display from which to
remove filters.
remove filters.
2
Select the Private Tabular Displays folder
3
Click the display to customize.
4
Click the Filters tab.