Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
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Graphical displays
3
Click the Agent tab.
4
Select the agents to add to the agent map.
5
Click Submit to save the changes.
6
On the main menu, click Displays, View Displays.
7
On the system tree, click the Graphical Displays folder under the server containing
the agent map.
the agent map.
8
Double-click the agent map, and then view the added agent.
--End--
Arranging agents in an agent map using drag and drop
Position an agent within the agent map.
Procedure steps
Step
Action
1
On the agent map display, right-click the agent block to move within the display.
2
While pressing the right mouse button on the agent, drag the agent to the new position
within the agent map.
within the agent map.
3
Release the mouse button to leave the agent in the new position.
4
Click Save Layout to save the new arrangement.
--End--
Arranging agents in an agent map automatically
Arrange agents in alphabetical order within the agent map.
Procedure steps
Step
Action
1
On the agent map display, click Tile Agents.
2
Click Save Layout to save the new arrangement.
--End--